Community Manager

Manchester, CT

Community Manager

Afton Properties, Inc. is a full-service Real Estate Management Company. Our hands-on ownership and management style, paired with our knowledge of industry standards and operations standards, has allowed us to grow significantly since the corporation's birth. One of our highest priorities is for our tenants to live in healthy and safe environments and receive the individual attention and focus they deserve. Our long-term vision leads us to prioritize our property's upkeep and maintenance to ensure our residents feel pride in residency. To attain these standards for the tenants and owners, we require employees committed to working with the highest standards in their work ethic.

We are seeking a full-time Community Manager to work at a Garden Style property with 303 units. The Community Manager will be responsible for a variety of duties to ascertain we are meeting our company goals.

Compensation:

This is an hourly position with a $85,280K - $95,680K annualized compensation.
Monthly Bonuses: Our competitive bonus structure is designed to reward exceptional community management, recognizing your leadership and commitment to creating a thriving community. As the primary point of contact and key decision-maker, your role is essential to our success. Eligible team members can earn between $4,000 and $8,000 in annual bonuses, reflecting their outstanding contributions. While bonuses are performance-based and not guaranteed, we are committed to celebrating your achievements and supporting your growth as you excel in this important role.

Community Manager - Job Description

Personnel Management: Oversee and manage employees by assigning tasks and following up on their performance.
Property Maintenance: Inspect and arrange maintenance to meet standards and coordinate property improvements as needed.
Tenant Relations: Manage day-to-day operations and tenant relations by coordinating tenant requests, dispatching work orders, and establishing a positive relationship with tenants.
Administrative Tasks: Produce and maintain various forms, spreadsheets, and information packages. Manage the filing system for leases, tenants, insurance certificates, vendors, and contracts.
Leasing and Contracts: Negotiate tenant leases and contracts in a timely and reliable manner, determine the needs of prospective tenants, and provide information on all aspects of properties.
Marketing: Advise upper management on the advertising and marketing of vacant spaces, coordinate staff to present properties in a positive light, and stay knowledgeable of the property market status.
Financial Management: Oversee the financial aspects of a property, including collecting receivable accounts and managing operating expenses. Report periodically on financial performance.
Industry Knowledge: Stay knowledgeable of local industry standards, including property rental values and amenity standards.
Compliance: Maintain learning compliance by completing required courses on a timely basis, including Fair Housing Laws, Landlord & Tenant Laws, OSHA Safety Guidelines, and Equal Opportunity Laws.
Reporting: Complete an incident report for any major occurrence at the property and submit it to the Vice President, Regional Director, and HR.
Budget Management: Develop and manage the property budget, including forecasting and controlling expenses.
Customer Service: Provide exceptional customer service to tenants, visitors, and vendors and resolve any issues or complaints in a timely and professional manner.
Property Safety: Ensure the safety and security of the property and its tenants by implementing and enforcing safety policies and procedures.
Event Planning: Plan and coordinate community events, such as social gatherings, to enhance the tenant experience and promote a positive community atmosphere.
Legal Compliance: Ensure that the property and its operations are in compliance with all local, state, and federal laws and regulations, including health and safety regulations, fair housing laws, and environmental regulations.
Reporting: Prepare and submit regular reports to management on the status of the property, including occupancy rates, maintenance issues, and financial performance.
Sustainability: Implement and promote sustainable practices, such as energy efficiency and waste reduction, to reduce the property's environmental impact and lower operating costs.
Vendor Management: Develop and manage relationships with vendors, such as maintenance contractors, to ensure the efficient and cost-effective operation of the property.
Software Management: Utilize Yardi and other property management software, as well as CRM software for customer service, to manage property operations and communications with tenants and vendors. Stay up to date on new software and technology as needed.
Miscellaneous Tasks: Handle special projects or assignments as requested by management.

Qualifications

Five to ten years of experience as a Community Manager in a residential, hospitality, or similar industry.
A high school diploma or equivalent is typically required, but a college degree may be preferred or required.
Strong communication and customer service skills are essential, as the Community Manager will need to manage employees, residents, potential residents, and Vendors.
The Community Manager should have a thorough understanding of Fair Housing laws and regulations, as well as other pertinent rules and regulations.
The Community Manager should be proficient in Office Suite and software programs used for managing leasing and marketing activities.
The Community Manager should have a valid driver's license and reliable transportation.
The Community Manager should be able to lift and move objects up to 25 pounds.

Typical Work:

Environment/Conditions: In constant movement around the property visiting different work locations.
Essential Functions/Physical Requirements: Walking property and inspecting units, touring the property, and meeting with applicants in person or via virtual tools.
Equipment Used: Computers, phones, tablets, filing cabinets, copy machines, general office equipment, golf carts.

Scheduling:

Employees will be working 5 days a week as assigned by their supervisor.
They will be included in a rotation for servicing after-hour calls that may need to be addressed after regular business hours.
Employees may be scheduled to work on weekends.

Benefits:

Medical Options with Employer Contribution, Vision, Dental.
Paid holidays: MLK Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Black Friday, Christmas Day, and New Year’s Day.
Paid Vacation and Sick Leave.