Afton Properties, Inc is a full-service Real Estate Management Company. Our hands-on ownership and management style, paired with our knowledge of industry standards and operations standards, has allowed us to grow significantly since the corporation's birth. One of our highest priorities is our tenants living in healthy and safe environments and receiving the individual attention and focus they deserve. Our long-term vision leads us to prioritize our properties' upkeep and maintenance to ensure our residents feel pride in residency. To attain these standards for the tenants and owners, we require employees committed to working with the highest standards in their work ethic.

Job Summary:  The Regional Director of Operations will be responsible for the management and operations of several Properties and oversee the management of allocated employees and over 2000 units. They will be responsible for the successful day-to-day financial, administrative, and maintenance operation of a portfolio of properties and direction and control of all personnel and resources, so that each property is maintained in a good physical condition with the stabilized fiscal operation and motivated staff. This position requires site visits to implement and manage operational strategies to ensure properties are in compliance with regulatory and company requirements. Additionally, they will work closely with Property Managers to develop motivated, well-trained on-site teams, and to create and maintain a positive relationship with residents, the community, suppliers, vendors, and other members of corporate management and staff. 

Essential Duties and Responsibilities 

• Coordinate operations and management policy rollouts.  
• Manage and review employee performance  
• Manage and supervise all aspects of multiple property activities, including leasing, maintenance, and accounting.
• Inspect assigned portfolio of properties Semi-Monthly.  
• Inspect and arrange maintenance to meet company standards. Provide Managers and Maintenance support on meeting standards. 
• Inspect and arrange for any property improvements and coordinate as needed. 
• Manage Managers, assigning tasks, and coordinating, and following up with completion.
• Assist Managers in maintaining a positive and productive relationship with tenants. Deal with escalated resident concerns and requests on a timely basis to ensure resident satisfaction with management whenever it is deemed necessary.
• Negotiate lease/contracts with contractors in a timely and reliable manner. Process corresponding paperwork and input into the Accounting system. 
• Oversee the advertising and marketing of vacant spaces. Update Rent and market knowledge so that owners can make knowledgeable decisions. 
• Assign and coordinate miscellaneous assignments or special projects with all interested parties. 
• Oversee properties’ personnel and assess their performance. 
• Accomplish financial goals and report periodically on financial performance. 
• Review correspondence for tenants, contractors, and other third parties for property management staff. 
• Maintain accurate records of all property activity including, rent collection, inventory and purchases, and other records necessary for the operations of the property. (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.). 
• Review and implement monthly rent increases, late charges, and any other fees associated with the property. 
• Initiate and coordinate all appropriate legal actions, documentation, and processes in accordance with lawyers and government regulations. 
• Coordinate vendor and contractor communications concerning scheduling, billing, vendor relations, and certificates of insurance. 
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others. 
• Maintain community appearance and ensure repairs are noted and completed on a timely basis. This requires regular community inspections and tours. 
• Ensure managers are market-ready and communicating any service needs to the maintenance team and or vendors. 
• Preserve the company’s Core Values and Mission Statement. 
• Responsible for hiring, training, supervising, developing, and terminating all on-site personnel. 
• Ensure staff compliance with company policies and procedures (including disciplinary action, if necessary). 
• Oversee day-to-day property operations and monitor revenue and expenditures. 
• Provide the highest level of customer service to on-site staff, residents, prospects, and vendors. 
• Sustain high occupancy standards through online reputation management, effective marketing efforts, and excellent resident relations. 
• Review and negotiate service contracts. 
• Assist in property acquisitions and due diligence. 
• Handle and/or assist with all resident problems that cannot be solved by PropertyManager. \
• Attend all scheduled inspections and reviews. 
• Audit resident files on a regular basis, paying attention to proper documentation ensuring compliance procedures are being followed. 
• Maintain reasonable awareness of relevant laws and agency regulations, including but not limited to fair housing, sexual harassment, disability accommodations, and landlord-tenant relationships as they apply to the policies and procedures of the company and the communities. 
• Follow up on repairs to verify completion and compliance with standards, property insurance companies, government agencies, company safety policies, and risk management procedures. 
• Make recommendations for major physical repairs, replacements, and improvements. Submit to the President for approval. 
• Assist Property Manager with preparing management plans, marketing plans, vendor contracts, and budgets. 
• Approve invoices for payment that exceed maximum spending amounts allocated to site staff. 
• Ensure payroll information is reported to the corporate office on time. 
• Other duties not listed above as directed by the VP of Operations. 
• Develop existing and new relationships with clients. 
• Develop and manage annual budgets by forecasting requirements and analyzing variances, data, and trends. 
• Source and build relationships with prospective clients to expand business opportunities. 
• Oversee the implementation of the property’s financial goals in accordance with owner and management requirements. 
• Create and successfully implement capital and operational budgets. 
• Assist Property Manager and corporate accountants in the preparation of monthly financial accounting reports and explanation of budget variances.

Position Requirements: 

• Demonstrate the ability to multi-task and meet various deadlines. 
• Demonstrate the ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate an appropriate course of action. 
• Exceptional scheduling and organizational skills. 
• Computer literate; specifically, MS Word, Excel (advanced level preferred), and Outlook for Windows. 
• Exceptional written and oral communication skills. 
• Must maintain an operational vehicle and possess valid automobile insurance at all times. 
• Knowledge of Yardi Residential preferred. 
• Knowledge of Fair Housing laws. 
• Knowledge of revenue management software preferred. 
• Minimum of three years experience supervising others, preferably on-site. 
• Ability to manage finances and work within a budget. 
• Minimum of five years of on-site multifamily management experience. 
• Be able to work evenings and weekends. 
• Successfully pass a background test. 

Experience: 

• Property Management: 5 years (Required) 
• Excel: 5 years (Preferred) 
• Supervisor: 5 years (Required) 
• Yardi: 3 years (Required) 

Behavior & Ethics 

•  All tenants should be treated equally, with respect and courtesy at all times. If the tenant is offending or threatening you, report that to the VP of Operations. If you are afraid for your life, please call 911 first and notify corporate offices. 
• Communicate with vendors, your supervisor, and other employees of Afton in a respectful manner. 
• No unauthorized renting of any space is allowed; including apartments, garage spaces, storages, etc.  
• Ordering and pocketing merchandise for your personal use without your supervisor’s authorization is strictly prohibited. 
• Charging and collecting unpermitted fees to tenants is strictly prohibited. 
• Being under the influence of drugs or alcohol during work is strictly prohibited. 
• Billing for unauthorized work is strictly prohibited. 
• Dress code is business professional.
• Follow safety and caution guidelines. When in doubt, consult your supervisor.  
• As an Afton Employee, you shall be actively enforcing company policy over your property. 

Equipment Used: Computers, copiers, fax machines, phones, keyboards, mouse, lockbox, cleaning supplies, cameras, golf cart. Other equipment as needed.  

Scheduling:

• Employees will be working 5 days a week: Monday - Friday 9:00 am - 6:00 pm.
• Employees may be scheduled to work on weekends.

Benefits: 

• Medical, Dental, and Vision options with Employer Contribution.
• 401K + Matching: Eligible after 30 days of employment.
• 20% Rental Discount: Eligible to qualified full-time employees after 6 months of employment.
• Paid Vacation.
• Paid Sick Leave: 56 hours of sick leave.
• Paid Holidays: New Year's Day, MLK Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day and the day after, Christmas Eve, Christmas Day and flexible Birthday Holiday.

Afton Properties is an equal opportunity employer. All employment is decided based on qualifications, merit, and business need. We are committed to providing an environment of safety and mutual respect for all staff members. Afton Properties does not discriminate based on race, religion, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.